Frequently Asked Questions

Are you planning to release the complete Fairytale Tarot Card set?

The Full Deck and separate Book of Stories will be published by 10Speed Press in 2020. If you'd like to be on the mailing list for that project, you can sign up here.

Can you sign or personalize an item in my order?

Unfortunately, no. The artist lives in a different area than the fulfillment center.

 

Where is the store based?

This shop is managed by White Squirrel, out of Everett, Washington, in the United States.

 

How long will it take to receive my order?

Our goal is to ship your order to you within a week of when you placed it.

Sometimes, like when we launch a new product or open the store, we get a higher than usual volume of orders. We're working as fast as we can to get the shipments out, and we appreciate your patience.

All orders will be sent with tracking numbers and you should receive an email from the shop with that info as soon as your item ships.

Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

 

What is this store's return and exchange policy?

If the item you purchased arrives broken or damaged, please contact us.

 

Do you accept orders placed outside of the U.S.?

Yes we do! Please be advised that shipping costs are considerably higher, and unfortunately that is beyond our control.

 

How do you determine shipping charges?

We ship through the United states Postal Service and calculate shipping costs based on the weight and size of the package.

International shipping estimates can be exceptionally high, so we do refund any extraneous shipping costs once your package has shipped.